Frequently Asked Questions
Everything you need to know to fuel your fitness journey.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Do you offer a warranty on fitness equipment?
Yes, all BetterMe Store hardware and high-performance equipment come with a 1-year limited warranty against manufacturing defects to ensure you can train with total confidence.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress in real-time.
What is your return policy for apparel and gear?
We offer a 30-day return policy. Items must be in their original, unwashed, and unworn condition with all tags attached. Please note that for hygiene reasons, certain items like water bottles and undergarments are final sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Affirm.
How do I ensure I am choosing the right size?
Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing those figures to our chart, as athletic fits may vary between different collections.